thanks first choice for taking away our sunday morning flight , thaks for thinking of your scottish customers
After going to Zante for 5 years on the glasgow Sunday morning flight First Choice have now taken it OFF.Since joining Thomson they think it would be nicer to send us on a night flight getting in at 5!and returning the following monday in the early hours AGAIN.Thanks for thinking of all your passengers from Glasgow who have been loyal to you
Would not recommend at all. When we first arrived in Zante, the reps on the coach seemed to spend more time giggling down the microphone than telling us any information. The first morning we were there we waited 2 hours for the rep to turn up for the welcome meeting, she never did. Waited again in the evening, but still no show. Thankfully we managed to enjoy our holiday, with no thanks to first choice. On departing the apartments we were taken to the airport 4 hours before the flight was due to leave, only to be told on the coach a list of things that we couldnt take back with us, would of been helpful to of been told this when we arrived. When we got to the airport we were told that the plane hadnt left bristol yet, so we would have at least a 4 hour delay, but we werent told this by first choice reps, they had no idea what was going on and preferred to make sure they had food and drink rather than inform passengers. Finally 3 and a half hours after arriving we checked in and were offered complimentary refreshments of a soggy sandwich and a drink, then to have to sit on the floor for another 4 hours! Eventually at midnight, 4 hours after we were supposed to depart we got on the plane, only to notice that me and my partner werent sat together, despite having paid extra to ensure that we would be, especially as i am a nervous flyer! overall was not a fantastic experience!
First i have to start with a big thank to the cabin crew member Rob (13.55 flight from bristol 13.5.08) when i said to Rob about the lack of leg room i had, he not only helped me to find a bigger seat but also my partner with no fuss just a smile(sorry about the rangers result!) But that is where the good customer service stops, on arriving in resort some of the reps were not wearing there uniform, not sure who was who. When you dont buy there day trips you tend to get ignored. I would like to know what a holiday reps job is. (i thought it was to make sure you were happy in your resort and do what ever they can to help you make it an enjoyable experience) Unfortunatly none of this happened we had numourous problems with the room which were still not sorted even after we left. Tried to get someone from 1st choice to view the hell we had to stay in and no one bothered to turn up. Once they had our money it was the like it or lump it attitude and the holiday rep even agreed with me. So never book through 1st choice again
Chris I think you would find there are only one or two First Choice Airways staff on at STN and this being the reason is why you would not have had a member with you. The holiday reps only work overseas so your problem should be with the airline not the holiday company. With regards to delays well that comes with having holidays via airports etc get on with it.
THIS WAS OUR 2ND HOLIDAY TO PLANOS BAY WITH FIRST CHOICE AND YET AGAIN THE REPS,KIDS REPS AND CABIN CREW WERE ALL FANTASTIC AND WE CANNOT FAULT THEM WHICH IS WHY WE HAVE BOOKED WITH FIRST CHOICE FOR OUR HOLIDAY NEXT YEAR!!!!
Rep at the Hotel was okay, Hotel was okay but where were the reps in Stanstead when the 24hr strike was on???
First Choice was first rate,great flight and reps,especially Sarah Richardson at the Windmill Studios.
Don't trust what they say about the excursions, of course they are going to say it is great - that's their job!
We flew to Zante with First Choice. Good flight out from East Midlands - in fact the plane was half empty going out so we were all told to stay in our allocated seats so as not to 'tip the plane over!' Upon landing at Zante on the half mile long runway we were nearly thrown through the windscreen when the pilot slammed the brakes on! LOL. The transfer to the accomodation was good as the coach drivers don't give a s..t and drive on anyside of the road they feel like. The accomodation was excellent and the tour that we went on (North of the Island) also v. good albeit a bit choppy on the sea in some places.
first choice flight was cramped and food was ok. one of the cabin crew kept giving everyone b***hy looks she was not in a good mood. bad customer service! rob the rep was good although we only needed to see him about hiring a car, he did a good welcome meeting and was very friendly. transfers were good, informative and quick in to argassi and the price we paid last minute was excellent value. would recommend the holidays if only they would enhance their seat pitches!
Great flights, great hotels, but as soon as they reliase your not going to be going on there trips you will get ignored same as most other tour operators really!! Rep didnt speak to us once in 2 weeks in september! as soon as they knew we werent even going on the coach from and to the airport (although the hire car was also through first choice!) no contact from rep at all , same happened in may, But hey if you already know the island why bother with the reps from the tour company youve gone with!!
Flight out fine, but had to wait AGES for the transfer bus to turn up at the airport, should have got a taxi!!!! Transfer rep a total nutter, nice one Ginge Resort rep a pleasant girl, though due to so many previously arranged social engagements ( how posh does that sound? Social butterflies us ) we didn't utilise her services. On return, as per usual Zante airport a NIGHTMARE, once again entertained by Ginge. Flight home was great the entertainment team, sorry cabin crew, kept us laughing all the way, thanks James and Ben, and Sam, don't know how you put up with them both all the way to Zante AND back!!!! Would recommend First Choice as an operator, organised,. professional and good fun too, well done
Just wondered if anyone has booked a Wedding through First Choice, and would mind if I asked a few questions! Kate
our first rep nicola was really helpful, even came out at 10pm on our arrival as something wasn;t right with our room.
we had great rep. always made time even on her days off to c*m dwn to c if we were ok. cheers jinge - linda
Forgot to add, we arrived at the airport 2hrs 20 mins before we checked in (however we had pre-booked and chose to wait in the shade). I suggest getting a taxi, a minimum 1 hour after the coach leaves. Even if you get checked in first you have to wait inside, however this does have the benefit of an 80 year old air con system, and a snack bar that I wish I owned.
Apart from not being told that there was a charge for the cot, and the stewardess on the plane constantly trying to sell things it was good.
First Choice? Only choice for us from now on. Excellent service.
THE AIRPORT.. On arrival it took approx 30 min for our luggage to come through. I was dreading the return trip as there was 5 of us, 3 of which were children. We chose not to pre-book seats. We did have to wait to get into the terminal but in the shade armed with a bottle of water it was fine( this is a small island- so you wont get the facilities of gatwick) The tour operator gets you in as quickly as possible, and we did not have to wait long outside approx 20/30 min. (Note: My 14 year old tipped me off that the 2 pence coins work in the luggage trolleys, 2 tolleys later this was a breeze) Food in the terminal is a RIP OFF !! A packet of hoola hoops worked out at 2.00 british pounds so take your own food. By the way we were all seated together on the plane too, so we were glad we did not pre-book seats. Well done First choice !!
stayed at amaryllis in kalamaki july 2005 with our relatives had a great time with james the rep whom the kids tourtured and nearly drowened as they had a motto , the rep must swim!!! cheers james hope you are still working for the company as that is what everyone wants a good sport and a spot on rep who works hard for everyone they are looking after.
Having travelled with Thomson for the past 4-5 years, we were pleasantly surprised with the service provided by FC. From the friendly check in staff, to the stewardess's - (who are normally so far up their own a$$ they'd need a toothbrush to clean their teeth), to the Rep in Resort. Would definitly travel with them again! Highly recommended.