We have just come back from our holiday. We had read reviews of the hotel on the net after already booking, and were very apprehensive as many comments are so negative. I am happy to say that none of the bad reviews were true. We thought the Castelli was a lovely hotel, all the staff were friendly and helpful, and not in the least bit scary! The breakfast provided at the hotel was very nice, which was another thing we were not looking forward to. All I can say is that the people who have criticized the Castelli must be incredibly fussy and difficult to please, because we can't think of a single bad thing to say about it!