i complety agree with the previous comment, rude, unhelpful, need customer service training! I really hope that some one from airtours reads this web-site and gives that girl the help and training she most urgently needs otherwise this fablous complex will loose alot of customers.

I agree with the previous comment, Emma was the rep on our arrival and return transfer - she was full of smiles, jokes and information on the island, which being a first time visitor i found most helpful. I think some of you should've have tracey as a rep then you would no who's a discredit to the company - honestly it wouldn't be emma, well done emma i wish you every sucess in the future.