Katerina Palace Hotel - (Accommodation in Argassi)

Ani U          2/10

 I had problems when we got in Zakynthos at the self catering studio at Katerina Palace. we've departure on 14.05.2013 until 24.05.2013.We've stayed in  room number 20.

The problem was when we sow the bathroom .The toilet seat was dirty and even if I tried to clean it with wet wipes it didn't come out.I am doing fertility treatment and I need to be very careful with hygiene and the toilet seat worried me.

When we've came from beach we went straight to shower  so we won t get the sand in bed.We ve barely washed our foots and slippers and the water stoped.We ve thought it will soon be back.And after an hour it was.I went first to be sure I will finish washing my hair as the sea was extremely salty and white shadows were on hair and on my face.I was having my hair full of shampoo and the hot water stop  again. I turned on the cold one just to finish with it.That night it didn t start again.luckily for my husband we had wet wipes.Also as you can see in pictures  the taps are rusty and very old.

Also taps from kitchen are in same poor condition.

We ve complain to adviser(Mike) and he said he ll take care immediately and for 2 days we had water but it was dirty and blurry. Even when we ve flushed the toilet after 10 min you could see the sand in toilet. I ve brushed my tooth but I had water bought from supermarket.

After those 2 days the problem started again,no water go to adviser no result.In total we ve asked the adviser 3 times to solved our problem and also we've told to receptionist and she told us that all building has a problem and they will send the handymen.

When I realized that they are not fixing the problem soon I've also texted the 24 hours Thomson number,but they didn't call me back.

We are extremely disappointed that in a holiday in a country that has hot weather and were tourists go daily at the beach we didn't had a proper and essential shower. From what we've heard another couple had problems and they moved him...the adviser didn't offer us that option.Zakynthos it's a beautiful location with extremely nice views but that doesn't mean we're not supposed to have great location and water :)) 

I write my experience here:  http://007mega007.wordpress.com/2013/05/30/zakynthos-thomson-holiday-at-katerina-palace/

Katerina Palace Hotel - (Accommodation in Argassi)

Ani U          2/10

http://007mega007.wordpress.com/2013/05/30/zakynthos-thomson-holiday-at-katerina-palace/