Bitzaro Palace Hotel - (Accommodation in Kalamaki)

Clare G

My boyfriend and I booked to go to the Bitzaro Grande over 2 months ago with Thomas Cook and have today, just over a week before we go, been told that the hotel has over allocated it's rooms and we've been moved to the Bitzaro Palace!!  It would seem from reading the reviews on this website that it seems that this hotel chain does this regularly.  When I questioned Thomas Cook about this today, it apparently does happen quite often and is in the small print of the booking terms and conditions.  Funny how the travel agent points out the smallest detail regarding the terms and conditions e.g. about making sure you let them know you've arranged your own travel insurance, but fail to mention that you could find out about a week before you travel that your hotel could change!!  What's the point in pre-booking, rather than going for a late deal??!

I am a little worried as we had booked "All Inclusive" at the Grande but I cannot find any reference to the Palace having the "All Inclusive" option, although I'm assured by Thomas Cook that this is the case and our holiday arrangements will be honoured by the hotel!  However, having read the reviews the majority of the people were impressed with the Palace, so hopefully I've got nothing to worry about and our holiday at the Palace will live up to what we were expecting from the Grande....