my name is conner blakemoreand i am 14 years old and i went in zante in may and i absolutely loved it.
The rep at our hotel, Francis, was awful. He is only interested in groups of young girls. He could often be found eyeing or chatting them up round the pool area. He was an absolute waste of time. We booked two excursions through him. The first was a greek night and he said that it would take half an hour on the coach to get to the location when in fact it took an hour. He also said that our drinks would be free and they were not!When it was time to come home the airport pick up times were wrong on the notice board. The time on the board was 5.45-6.15 am. At 4.45 am we received a call from Pamela (another Thomas Cook rep) who was very rude to us. She told us we had 5 minutes to get ready and get on the coach to the airport!
thomas cook were brilliantly thanks very much for a remarkable holiday will definately book with them again and what can you say about Kirsty a little treasure this girl deserves a medal and worked her socks off i hope thomas cook hold on 2 her looked after me throughout my stay was my 1st holiday abroad on my own but nothing was 2 much trouble thanx once again Kirsty
have just returned yesterday from a great holiday although this was not helped by thomas cook. we were transferred on to a my travel flight which was fine although it meant we flew an hour earlier so we had to be at gatwick at 3.30 in the morning!!! arrived at zante, met by kirsty who was great, we were taken to drop people off in tsilivi prior to going to argassi, not a problem although it meant nearly an hour on the coach for what should have been a 10 minute transfer.
We have just come back from Zante. The Thomas Cook reps were brilliant.
Another great holiday booked through Thomas Cook, everything went very smoothly, rep in resorts were excellent, saw quite alot of them. Plano Beach Apartments are great - staff very friendly and helpful, going back again in October 2007 (again booked with Thomas Cook).
Thomas Cook were fantastic..check in was excellent...........airport buzzing, boarding was really quick, flight excellent, rep brilliant & helpful............made the most of this holiday. Couldn't fault it
I would like to say that I had an excellent holiday , and found thomas cook reps and staff brillant. In response to that girls comment below - it is not a reps repsonsibilty to carry your cases cos u bring to much and you normally get what u pay for and people who complain are normally the stupid ones who dont even look at a brochure before they go on holiday!!! so i apluade the reps and to thick holiday makers!! dont forget your brain when you go on holiday x
No problems at all, saw our rep everyday - very helpfull (thanks jamie)
just watch out for the airport - complete chaos!
Flights and transfers were ok. Took a while for our luggage to arrive at Zante airport but to be fair they were working to Greek time as usual, it just happens to be noticed more at 6am than it would at 2pm!! We managed to get on the right coach and the rep (Steve) was Scottish and we couldn't understand a word he was saying. We got to our hotel and we had to struggle to get our cases out of the coach (two girls with no hint of a muscle between us!) and drag them into the hotel foyer with no held from our muscular rep (cheers Steve!). That was the last time we saw our rep all holiday. Our hotel was so far away from the main strip and other hotels that I guess the cheeky beggar couldn't be bothered to make the walk to our hotel (not that I blame him, I wouldn't either!).
Be careful if flying with TC, went at end of May with them and every flight was delayed either going or coming back and staff were useless (except for one guy, but he was new, think thats only reason).
Just come back from laganas yesterday with thomas cook! Everything about thew holiday was fantastic, a big thanks to all of the reps on our holiday Richy, Ian, Steve, Leggy and many many more they were all a fantastic laugh!! Great thanks to richy, when my friends drink got spiked not many reps would have helped you at 3am when you go banging on there door for help! They were fantastic on the bar crawl and i would recommend them to any1!
The flight was fine and the staff. We also enjoyed the food during the flight there and back.
used TC twice this year, flights on time on all 4 flights, transfer reps excellent, Cabin Crew a good laugh and friendly, cannot fault them in any way this year!
Just to say....we went with Sunset to Argassi in 2003!! They were brill....and not just for so called "Poor people who cant afford a proper holiday"! Never had any need to bother the rep...and why oh why do people insist on blaming the rep for everything like the weather....the airport, not any tour ops fault..although think they could put the heat on a bit to get the blooming thing finished, the fact that this ot that restaurant was rubbish etc etc!! In my opinion the reps are there to make sure that you get from Airport to Resort safely....are there in case of emergencies...illness, crimes against their clients, accidents and trouble with the law!! Of course they should try and sort out any greivances which arise at accomodations...but generally I have found that by approaching the management and asking nicely things do get done...eventually!! Remeber this is Greece and things get done on Greek time!!! These are just my opinions and in no way am I saying that anyone else'e are wrong!! We have travelled to Zante on 4 occasions...using First Choice twice, Unijet(part of First Choice), SUNSET, part of Thos Cook as is JMC...and this year we are using Kosmar!!
I have worked for this company now for four years and i can not belive that staff is using this very important site to slag people off,this site is for customers to find out inforamtion regarding there forthcoming holiday in zante.
Can anyone tell me if Mark,Helen and Ben are still working here?They was working in Laganas in May 2004!if anyone can help,Thanks!
The rep last year in my apartments (Antonis) was Kate, and she was excellent.
ok joanne you keep telling yourself that your this 'top rep' and then one day maybe someone other than yourself will belive it!!!!! just to also say hi to the reps out in goa hope everything is going well !